Citrix Access Gateway For Mac Sierra

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  1. Citrix Access Gateway For Mac Sierra Vista
  2. Citrix Access Gateway For Mac Sierra Pro
  3. Citrix Access Gateway For Mac Sierra Vista

If you install a fresh copy of Mac OS High Sierra on a new machine (not upgrade) and try to install NetScaler Gateway plugin for Mac, then you will see a popup indicating that the system extensions signed by 'Citrix Systems Inc.” were blocked. Important update about Citrix Receiver Beginning August 2018, Citrix Receiver will be replaced by Citrix Workspace app. While you can still download older versions of Citrix Receiver, new features and enhancements will be released for Citrix Workspace app.

Applicable Products

  • NetScaler Gateway
Mac

Symptoms or Error

If you install a fresh copy of Mac OS High Sierra on a new machine (not upgrade) and try to install NetScaler Gateway plugin for Mac, then you will see a popup indicating that the system extensions signed by 'Citrix Systems Inc.” were blocked.

Even though you see the message that installation was successful, VPN connections to NetScaler Gateway will not work.

This issue doesn’t arise if you upgrade from older Mac OS to High Sierra because the extensions were already approved during the previous plug-in installation on older OS.

Solution

As per the suggestion in the popup, navigate to System Preferences > Security & Privacy and allow the blocked extensions. If the problem persists, re-install the plug-in.

Note: You might or might not get the registration blocked message.

Problem Cause

macOS High Sierra has introduced a new feature that prompts the user to approve new third-party kernel extensions.

Additional Resources

Applicable Products

  • Receiver for Mac
  • Receiver for Windows

Symptoms or Error

Citrix Access Gateway For Mac Sierra Vista

Windows and Mac OS X users cannot access desktops and applications from Receiver using Google Chrome 37 or later. When a user opens Receiver in the browser, the Unblock the Citrix plug-in message is displayed.

Solution

To resolve the issue, unblock the Citrix Receiver plug-in pop-up in Google Chrome to access desktops and applications in Receiver when using browser. Complete the following steps to unblock the Receiver plug-in pop-up:

  1. Right-click the blocked plug-in icon in the address bar.

  2. Select one of the following options:
    Always allow plug-ins on server_name
    OR
    Run all plug-ins this time
    Alternatively browse to following address in your Chrome:
    chrome://plugins/
    Make sure Citrix Plug-in is enabled

Note: It is important to have the latest version of Citrix Receiver installed on your operating system.

If you are experiencing issues with Citrix Receiver for Windows, complete the following steps: Google chrome for mac os x sierra.

  1. Run the tool (refer to Receiver Clean-Up Utility) to clean-up a corrupt or previous installation of Citrix Receiver.
    Note: If using Windows, go to Control Panel > Programs and Features or Add/Remove Programs and ensurethat the Citrix Receiver software is no longer present.

  2. Restart your computer.

  3. Download and install the latest Citrix Receiver. Refer to Citrix Receiver.

  4. Restart your computer and launch Receiver.

Citrix Access Gateway For Mac Sierra Pro

Problem Cause

This issue may occur if Citrix Receiver plug-in is blocked by Google Chrome browser.

Additional Resources

Citrix Access Gateway For Mac Sierra Vista

CTX136578 - Google Chrome not Opening Launch.ica Files
Google.com - Blocked plug-ins