Citrix Workspace For Mac High Sierra

Oct 18, 2018 Forgot to say, Citrix is upgraded from reciever to workspace app, the issue on one MBPro started on High Sierra, then i've upgaded it to Mojave and Citrix Reciever to Workspace app, but that didn't help. Then i found the same problem on second MBPro and identified that both MBPro got the same issue with RDS.

Applicable Products

NetScaler Gateway

Symptoms or Error

If you install a fresh copy of Mac OS High Sierra on a new machine (not upgrade) and try to install NetScaler Gateway plugin for Mac, then you will see a popup indicating that the system extensions signed by 'Citrix Systems Inc.” were blocked.

Even though you see the message that installation was successful, VPN connections to NetScaler Gateway will not work.

This issue doesn’t arise if you upgrade from older Mac OS to High Sierra because the extensions were already approved during the previous plug-in installation on older OS.

Solution

As per the suggestion in the popup, navigate to System Preferences > Security & Privacy and allow the blocked extensions. If the problem persists, re-install the plug-in.

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Note: You might or might not get the registration blocked message.

Problem Cause

macOS High Sierra has introduced a new feature that prompts the user to approve new third-party kernel extensions.