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Applies to: Active Directory Rights Management Services, Azure Information Protection, Windows 10, Windows 8.1, Windows 8

Instructions for: Azure Information Protection client for Windows

You can often view a protected file by simply opening it. For example, you might double-click an attachment in an email message or double-click a file from File Explorer, or you might click a link to a file.

If the files don't immediately open, the Azure Information Protection viewer might be able to open it. This viewer can open protected text files, protected image files, protected PDF files, and all files that have a .pfile file name extension.

The viewer automatically installs as part of the Azure Information Protection client, or you can install it separately. You can install both the client and the viewer from the Microsoft Azure Information Protection page on the Microsoft website. For more information about installing the client, see Download and install the Azure Information Protection client. Hp 1020 driver for mac sierra.

Note

Although installing the client provides more functionality, it requires local administrator permissions and the full functionality requires a corresponding service for your organization. For example, Azure Information Protection or Active Directory Rights Management Services.

Install the viewer if you have been sent a protected document by somebody from another organization or if you do not have local administrator permissions to your PC.

To be able to open a protected document, the application must be 'RMS-enlightened'. Office apps and the Azure Information Protection viewer are examples of RMS-enlightened applications. To see a list of applications by type and supported devices, see the RMS-enlightened applications table.

Message.rpmsg as an email attachment

If you see message.rpmsg as a file attachment in an email, this file is not a protected document but a protected email message that displays as an attachment. You can't use the Azure Information Protection viewer for Windows to view this protected email message on your Windows PC. Instead, you need an email application for Windows that supports Rights Management protection, such as Office Outlook. Or you can use Outlook on the web.

However, if you have an iOS or Android device, you can use the Azure Information Protection app to open these protected email messages. You can download this app for these mobile devices from the Microsoft Azure Information Protection page on the Microsoft website.

Prompts for authentication

Before you can view the protected file, the Rights Management service that was used to protect the file must first confirm that you are authorized to view the file. The service does this confirmation by checking your user name and password. In some cases, these credentials might be cached and you do not see a prompt that asks you to sign in. In other cases, you are prompted to supply your credentials.

If your organization does not have a cloud-based account for you to use (for Office 365 or Azure) and does not use an equivalent on-premises version (AD RMS), you have two options:

  • If you were sent a protected email, follow the instructions to sign in with your social identity provider (such as Google for a Gmail account) or apply for a one-time passcode.

  • You can apply for a free account that will accept your credentials so that you can open documents that are protected by Rights Management. To apply for this account, click the link to apply for RMS for individuals and use your company email address rather than a personal email address.

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To view and use a protected document

  1. Open the protected file (for example, by double-clicking the file or attachment, or by clicking the link to the file). If you are prompted to select an app, select Azure Information Protection Viewer.

  2. If you see a page to Sign in or Sign up: Click Sign in and enter your credentials. If the protected file was sent to you as an attachment, be sure to specify the same email address that was used to send you the file.

    If you do not have an account that is accepted, see the Prompts for authentication section on this page.

  3. A read-only version of the file opens in the Azure Information Protection Viewer. If you have sufficient permissions, you can print the file, and edit it.

    You can check your permissions for the file by clicking Permissions. From the Permissions dialog box, you can also identify the file owner to contact if you want to request a new version of the file with additional permissions.

    For more detailed information about the permissions and the usage rights that each contains, see Rights included in permissions levels.

  4. To edit the file, click Save As, which lets you save the protected file to its original file name extension. You can then edit the file by using the application that's associated with that file type. At this point, the file's label and protection is removed.

    Note that because the viewer is for protected files, the Save As button is enabled only for protected files.

  5. When you have finished editing the file, in File Explorer, right-click the file to reapply the label. This action reapplies the protection.

  6. If you have additional protected files to open, you can browse directly to them from the viewer, by using the Open option. Your selected file replaces the original file in the viewer.

Tip

If the protected file does not open and you have the full Azure Information Protection client installed, try the Reset Settings option. To access this option, from an Office app, select the Protect button > Help and Feedback > Reset Settings.

Other instructions

More how-to instructions from the Azure Information Protection user guide:

Troubleshooting


Problem

The limitations include issues with specific viewers and server side viewing support.

Symptom

Important: IBM Content Navigator includes viewers that are designed to support as many file types as possible. However, these viewers are not able to render every type of file with the same accuracy as native applications, such as Microsoft Word. The flexibility of the viewers can lead to differences in the way that the documents are displayed between the native application and the viewers. The severity of the differences varies depending on the complexity of the file type. In particular, PDF files and Microsoft Office files are difficult to render with complete accuracy in a universal viewer.

If you configure IBM Content Navigator to view documents in one of the following viewers, you might notice some differences between the native application and the viewer display:

  • Ajax viewer
  • Applet viewer
  • Daeja ViewONE Professional viewer
  • HTML conversion viewer
  • PDF conversion viewer

Viewer limitations on client machines

Applet viewer
Issue
V3.0.x
Microsoft Office documents and Lotus documents can be viewed only on Microsoft Windows 32-bit or 64-bit client machines. If you try to view these documents on another type of client machine, you see the following message: 'The document cannot be viewed. The document format application/msword is not supported by any of the available engines.'
Resolution:
To view these documents, you can do the following:
  • Preview the document, rather than view the document
  • Configure one of the other viewers provided with IBM Content Navigator open Microsoft Office documents and Lotus documents
  • Configure another viewer plug-in that includes support for the Mac operating system with Microsoft Office MIME types
Text documents might not render correctly in the applet viewer. For example, the tab stops and margins in the document might not display in the way that you expect and can cause unexpected text alignment and wrapping. This issue is caused by limitations in the third-party software that is used to render text documents in the applet viewer.
If you have annotations in rich text format documents, the annotations might appear to be in different locations depending on the version of IBM Content Navigator that you are running. This behavior is caused by a change in the third-party software that is used to render rich text format documents in the applet viewer. Changes in the layout of the document, such as where text wraps, can cause the annotations to appear to be shifted or out of alignment with the associated text.
Rendering and formatting is not supported when viewing HTML documents that contain CSS elements in the applet viewer.
Resolution:
HTML documents with CSS should be mapped to the HTML viewer map.

Daeja ViewONE Professional viewer
The Daeja ViewONE Professional viewer has replaced the IBM FileNet viewer.
Issue
V3.0.x
The PDF and Universal viewer modules are Microsoft Windows 32-bit only. However, the standard viewing module supports both 32-bit and 64-bit versions of the JRE.
The Universal viewer module is used to display non-image content, such as Microsoft Office documents, Lotus Symphony documents, and PDF documents. However, the Universal viewer module is not supported on Mac OS client machines.
Resolution:
You can use one of the following methods to view these types of documents:
  • Open the documents in the native applications.
  • Include another viewer in your viewer map as a fallback viewer for the Daeja ViewONE Professional viewer for Microsoft Office documents and Lotus Symphony documents. For more information, see Supported viewers, which describes the viewer fallback behavior.
  • Configure another viewer plug-in that includes support for Mac OS with Microsoft Office and Lotus Symphony MIME types.

* If you are running IBM Content Navigator 2.0.3 or higher, you can contact your IBM Sales representative to purchase either of the following modules to use the Daeja ViewONE viewers to view Microsoft Office Documents:
  • IBM Daeja ViewONE Professional Module for Microsoft Office
✓*
Partial redaction of vector-based images in PDF files is not supported with IBM Content Navigator.
Resolution:
When redacting a PDF, create redaction annotations of vector-based images to redact the entire image, not just a portion of an image.

IBM Daeja ViewONE Virtual viewer
The IBM Daeja ViewONE Virtual viewer was added in IBM Content Navigator 2.0.3
Issue
V3.0.x
The IBM Daeja ViewONE Virtual viewer requires the IBM Daeja ViewONE Virtual Module for Microsoft Office license to support Microsoft Office documents.
You can contact your IBM Sales representative to purchase the IBM Daeja ViewONE Virtual Module for Microsoft Office.
The IBM Daeja Virtual viewer version 4.1.4 does not support the Text/Plain MIME type option.

Line data applet viewer
Issue
V2.0.3
The line data applet viewer is not supported on Mac OS client machines.
The line data applet viewer is supported for 32-bit versions of Microsoft Windows only.

Download as PDF
Issue
V2.0.3
When you download AFP files as PDF documents, any colors in the AFP file are lost. Reading and writing of AFP files is limited to a pixel depth of 1 bit per pixel (black and white).
When you download multi-part documents by using the download all parts as PDF functionality, only the first document is downloaded if you are using an external engine, such as Office documents.

Viewer limitations on the IBM Content Navigator web application server


Thumbnail view
The thumbnail view displays an image of the first page of an image file or PDF file on the Document Information pane. On the following operating systems, the thumbnail view displays the first page of non-image documents, such as Microsoft Office documents, Lotus Symphony documents, and text documents correctly:
  • AIX 6.1
  • Windows

However, the behavior for non-image documents, such as Microsoft Office documents, Lotus Symphony documents, and text documents is different on some operating systems.
Issue
V2.0.3
On Linux for System z platforms, the thumbnail view displays a MIME type icon for non-image documents.

Preview view
IBM Content Navigator uses the HTML conversion viewer to generate document previews. The preview view allows you to preview documents without having the JRE installed on the client machine.
Mac
Issue
V2.0.3
On AIX 7.1, the preview view cannot display presentation file formats, such as ODP and PPT files if you do not have a compatible Motif library installed.
Resolution:
You can download Motif packages from IBM at https://www.ibm.com/support/pages/node/5754279.
On Linux, the preview view cannot display presentation file formats, such as ODP and PPT files if you do not have a compatible Motif library installed. Resolution:
You can download Open Motif packages from the Open Group at http://www.opengroup.org/openmotif/downloads.html.
On Linux for System z, the preview view cannot display presentation file formats, such as ODP and PPT files if you do not have a compatible Motif library installed. Resolution:
You can download Open Motif packages from the Open Group at http://www.opengroup.org/openmotif/downloads.html.

If the preview viewer is supported on your operating system but is not working properly, ensure that your web application server is configured correctly. Complete the appropriate tasks for your environment:
Configuration task
V2.0.3
Enabling HTML and PDF file conversions in IBM Content Navigator:
  • WebSphere Application Server
  • Oracle WebLogic Server
Configuring access to an X Window System server
✓*

* This task is required only on Linux for System z.
AJAX viewer
The AJAX viewer allows you to view documents without having a JRE installed on the client machine. The AJAX viewer can display Lotus Symphony and Microsoft Office documents on Microsoft Windows. However, the AJAX viewer cannot display these documents on all operating systems.

Free Lotus Viewer For Mac


Lotus For Mac

Issue
V2.0.3
On Linux for System z platforms, the AJAX viewer cannot display Lotus Symphony or Microsoft Office documents.

Download as PDF and PDF conversion
You can download documents as PDF or use the PDF conversion viewer to convert image files to PDF. On Windows you can also download documents as PDF or use the PDF conversion viewer with the following types of documents:
  • Microsoft Office documents
  • Lotus Symphony documents
  • Text files

Text files can be downloaded as PDF or converted to PDF on all operating systems; however, on some operating systems, you cannot download documents as PDF or use the PDF conversion viewer with the following types of documents:
  • Microsoft Office documents
  • Lotus Symphony documents
Issues
V2.0.3
On AIX platforms, you cannot download documents as PDF or use the PDF conversion viewer with the following types of documents:
  • Microsoft Office documents
  • Lotus Symphony documents
On Linux for System z platforms, you cannot download documents as PDF or use the PDF conversion viewer with the following types of documents:
  • Microsoft Office documents
  • Lotus Symphony documents

XFA-based PDF forms

Lotus Forms Viewer For Mac


Lotus Viewer For Mac Os X 10 12

Viewers provided with IBM Content Navigator and the print action do not support XFA-based PDF forms. You can view and print XFA-based PDF forms from within the Adobe Reader viewer.
[{'Business Unit':{'code':'BU053','label':'Cloud & Data Platform'},'Product':{'code':'SSEUEX','label':'Content Navigator'},'ARM Category':[{'code':'a8m50000000ChuAAAS','label':'Content Navigator'}],'ARM Case Number':','Platform':[{'code':'PF025','label':'Platform Independent'}],'Version':'2.0.3;3.0.0;and future releases'}]

Lotus Viewer For Mac Os X 10 11

Document Information

Modified date:
26 May 2020