Problem Report For Os X

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If you've followed the steps to connect your Mac to a Wi-Fi network, but the connection to your network or the Internet isn't reliable, the steps in this article might help.

Check for Wi-Fi recommendations

When your Mac tries to connect to a Wi-Fi network, it checks for issues that affect its ability to create a fast, stable, and secure connection. If an issue is detected, the Wi-Fi status menu in the menu bar shows a new item: Wi-Fi Recommendations. Choose it to see recommended solutions.

Wi-Fi recommendations are available in macOS Sierra or later.

Analyze your wireless environment

Your Mac can use Wireless Diagnostics to perform additional analysis. Download ntfs for mac high sierra 10.

  1. Quit any apps that are open, and connect to your Wi-Fi network, if possible.
  2. Press and hold Option (Alt) ⌥ key, then choose Open Wireless Diagnostics from the Wi-Fi status menu .
  3. Enter your administrator name and password when prompted.

Wireless Diagnostics begins analyzing your wireless environment:

If the issue is intermittent, you can choose to monitor your Wi-Fi connection:


When you're ready to see recommendations, continue to the summary. Wireless Diagnostics asks for optional information about your base station or other router, so that it can include that in the report it saves to your Mac.

Click the info button next to each item in the summary to see details about that item. Wi-Fi best practices are tips that apply to most Wi-Fi networks.


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Back up or make note of your network or router settings before changing them based on these recommendations—in case you need to use those settings again.

Monitor your Wi-Fi connection

Your Mac can monitor your Wi-Fi connection for intermittent issues, such as dropped connections. Follow the steps to analyze your wireless environment, but choose ”Monitor my Wi-Fi connection” when prompted.

During monitoring, a window shows that monitoring is in progress. Monitoring continues as long as this window is open and you're on the same Wi-Fi network, even when your Mac is asleep.

If Wireless Diagnostics finds an issue, it stops monitoring and shows a brief description of the issue. You can then resume monitoring or continue to the summary for details and recommendations.

Create a diagnostics report

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Wireless Diagnostics automatically saves a diagnostics report before it displays its summary. You can create the same report at any time: press and hold the Option key, then choose Create Diagnostics Report from the Wi-Fi status menu . It can take your Mac several minutes to create the report.

  • macOS Sierra and later saves the report to the /var/tmp folder of your startup drive, then opens that folder for you.
    To open the folder manually, choose Go > Go to Folder from the Finder menu bar, then enter /var/tmp.
  • OS X El Capitan or earlier saves the report to your desktop.

The report is a compressed file with a name that begins “WirelessDiagnostics.” It contains many files that describe your wireless environment in detail. A network specialist can examine them for further analysis.

Use other diagnostics utilities

Wireless Diagnostics includes additional utilities for network specialists. Open them from the Window menu in the Wireless Diagnostics menu bar:

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  • Info gathers key details about your current network connections.
  • Logs enables background logging for Wi-Fi and other system components. The result is saved to a .log file in the diagnostics report location on your Mac. Logging continues even when you quit the app or restart your Mac, so remember to disable logging when you're done.
  • Scan finds Wi-Fi routers in your environment and gathers key details about them.
  • Performance uses live graphs to show the performance of your Wi-Fi connection:
    • Rate shows the transmit rate over time in megabits per second.
    • Quality shows the signal-to-noise ratio over time. When the quality is too low, your device disconnects from the Wi-Fi router. Factors that affect quality include the distance between your device and the router, and objects such as walls that impede the signal from your router. Learn more.
    • Signal shows both signal (RSSI) and noise measurements over time. You want RSSI to be high and noise to be low, so the bigger the gap between RSSI and noise, the better.
  • Sniffer captures traffic on your Wi-Fi connection, which can be useful when diagnosing a reproducible issue. Select a channel and width, then click Start to begin capturing traffic on that channel. When you click Stop, a .wcap file is saved to the diagnostics report location on your Mac.

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Learn more

Additional recommendations for best Wi-Fi performance:

  • Keep your router up to date. For AirPort Time Capsule, AirPort Extreme, or AirPort Express Base Station, check for the latest firmware using AirPort Utility. For non-Apple routers, check the manufacturer's website.
  • Set up your router using Apple's recommended settings, and make sure that all Wi–Fi routers on the same network use similar settings. If you're using a dual-band Wi-Fi router, make sure that both bands use the same network name.
  • Learn about potential sources of Wi-Fi and Bluetooth interference.

Learn about other ways to connect to the Internet.

About unexpected restarts

Rarely, your Mac might experience a software or hardware issue that requires it to restart. When it starts up again, you might see a message that your computer was restarted because of a problem.

Unexpected restarts are usually caused by software installed on your Mac, or by devices connected to your Mac. If the issue causes your Mac to restart every time it attempts to start up, your Mac might eventually shut down. Mac os high sierra 10.13.6. Use the steps below to check the software and hardware on your Mac.

Check your software

If the issue is caused by software on your Mac, one of these steps might help:

  • Install all available software updates.
  • If your Mac suspects that a particular app caused the restart, it might ask whether you would like to move the app to the Trash. Click Move to Trash, then contact the software developer to see if a software update is available.
  • Use safe mode to try to isolate the cause of the issue.
  • Reinstall macOS. If the issue continues after reinstalling macOS, check your hardware.

Check your hardware

Learn how to check your connected devices and other hardware.

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Check peripheral devices first

If you don't have any devices attached to your Mac, skip to the next section.

  1. Shut down your Mac.
  2. Disconnect all peripheral devices, such as hard drives or printers. If you have a desktop Mac, make sure that only a display, keyboard, and mouse or trackpad are connected.
  3. Turn on your Mac.
  4. Use your Mac for the amount of time that it would usually take for an unexpected restart to occur.
  5. If an unexpected restart occurs, follow the steps to check the internal RAM and third-party hardware.
  6. If an unexpected restart doesn't occur, turn off the Mac and connect one peripheral device at a time until an unexpected restart occurs.

Check RAM and third-party hardware

Certain models of Mac computers have removable memory (RAM). If you recently installed memory or a hard disk (or SSD), make sure that it's compatible and installed correctly. If possible, remove it and test with the original memory or disk.

Learn more

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  • If you continue to experience unexpected restarts, contact Apple Support.
  • If your Mac is frequently restarting unexpectedly, it's important to determine the exact steps that lead up to the issue. The next time that your Mac restarts unexpectedly, record the date and time it occurs. These questions might help you diagnose the problem:
    • Was the computer starting up, shutting down, or performing a particular task when the unexpected restart happened?
    • Is the computer restart random, or does it happen every time you do a certain task?
    • Does the restart happen when a specific external device is connected to your Mac or to a specific port?
  • Learn what to do if your Mac doesn't turn on or start up.
  • Learn about the screens you see when your Mac starts up.