Citrix Receiver For Mac Sierra Not Working

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11 rows  Mar 21, 2018  A new feature introduced to MacOS High Sierra requires user approval to. If you have previously used BC Apps on Citrix Receiver or Citrix Workspace app using this device, follow the steps in the next section to remove the legacy Citrix account. To view the available applications, click APPS. Select the application you want to open. The app opens in a separate tab and you may begin working.

This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article. To fix the issue, complete the following procedure: Uninstall Receiver. Open command prompt. Run the following. The applet is a simple vpn client from Juniper that lets me access a Citrix Desktop from any Mac that I can install the Citrix receiver client on so I can work on 'Company stuff' from a large screen iMac when I'm sat at home or from my MacBook when I'm on the road (it works fine over 3/4G).

  • Receiver for Windows

Symptoms or Error

After entering the hostname of the Web Interface seen in the receiver, the following error is displayed:
'Enter a valid email or server address'

Viewer

Or

After entering the IP address of the Web Interface server in the receiver, you see the following error:
'Cannot connect to server. Try again in a few minutes.'

Solution

Important!: This article is intended for use by System Administrators. If you are experiencing this issue and you are not a System Administrator, contact your organization’s Help Desk for assistance and refer them to this article.

Solution 1

To fix the issue, complete the following procedure:

Citrix Receiver For Mac Sierra Not Working Windows 10

  1. Uninstall Receiver.

  2. Open command prompt.

  3. Run the following command:
    C: citrixreceiver.exe /i SelfServicePlugin.msi STOREx='storename;http[s]://servername.domain/configlocation/config.xml;[On Off];[storedescription]' ALLOWADDSTORE=A

Note: Ensure citrixreceiver.exe is on the root of the C drive before running the command.

Solution 2

Complete the following steps:

  1. Open a putty session and connect to the NetScaler.

  2. Run a aaad.debug as explained on CTX114999 - How to Troubleshoot Authentication with Aaad.debug.

  3. Attempt to add the store to Receiver.

  4. Check the results of the aaad.debug.

  5. If no LDAP policy was hit, then check the LDAP policy on the NetScaler

  6. Correct the LDAP policy. It should not contain cookies in the expression.

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  7. If there is only one LDAP policy, set the expression to ns_true

  8. If there are multiple LDAP policies due to different domains, the LDAP policy must be set without cookies in the expression for each domain.

Solution 3

Ensure that that NetScaler Gateway Virtual Server settings are correct.

Note: This article is intended for Receiver for Windows. If you are experiencing this issue on any other platform, refer to the Additional Resources section for more options.

Citrix Receiver Mac Os

Problem Cause

  • By default, Citrix Receiver standard edition requires https.

  • Receiver cannot store cookies like a browser can.

Additional Resources

Citrix Viewer Not Working

  • CTX137519 - Error: 'Cannot connect to server. Try again in a few minutes' on StoreFront

  • CTX137177 - Error: “Could not find server. Please enter a valid server address” with WinRT 1.2 Connecting to Custom PNAgent Site with NetScaler Gateway

  • CTX202375 - Error: 'An Error Has Occurred While Connecting. Check Your Server Address and Network Connections on Citrix Receiver on iPhone/iPad'

  • CTX201200 - Error: 'Your account cannot be added using this server address' While Installing StoreFront 2.6