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Update 2: Fujitsu now has a fix for the main issue for five scanners, available as an app update. A fix for the remaining four scanners is scheduled for October 17. It does not yet know when a fix will be available for editing PDFs of existing affected scans, but says that it is committed to providing this. Full details can be found on the company’s blog.
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ScanSnap Home (scanner driver/integrated management software application). Mac (.10) macOS High Sierra v10.13. MacOS Sierra v10.12.1 or later. OS X El Capitan v10.11. The supported models are ScanSnap iX500/iX100.2: For the regions where cloud services are available. Dec 02, 2019 The ScanSnap software is not available on the macOS as it does not support any 32-bit applications. If you will use macOS 10.13 or earlier, you can keep using ScanSnap S1500,S1500M, and S1300. When you use macOS 10.14 or later, please consider purchasing a ScanSnap that is currently available. Fujitsu’s solution is for us to buy newer scanners.
Update 1: Fujitsu has updated its advice after narrowing down the issue to some much more specific circumstances. The issue appears to be a bug in Sierra, which the company expects to be fixed in an update in mid-October.
- Do not use [ScanSnap Organizer], [ScanSnap Merge Pages], or [CardMinder]
- Do not use Excellent mode when scanning A3 (11.7 in. x 16.5 in.) documentsNo image data will be lost nor any blank pages produced when content that has been scanned in the A4 (8.3 in. x 11.7 in.), Letter (8.5 in. x 11 in.), Legal (8.5 in. x 14 in.), or smaller sizes is saved.
- Do not select the following functions in either Quick Menu or Application
- [Scan to Print]
- [Scan to Evernote (Document)]
- [Scan to Evernote (Note)]
- [Scan to Google Drive]
- [Photographs]
Fujitsu has taken the rather extreme step of warning owners of its entire ScanSnap scanner range to cease using the device if they are on macOS Sierra until a major bug is fixed. The bug can result in scanned pages being turned into blank pages, and even existing scanned pages can be deleted in some circumstances.
The warning message – which appears in the app – lists no fewer than seven serious problems which can occur when using any scanner in the ScanSnap range, including the Evernote Edition.
Some pages of the PDF files that have been generated with ScanSnap applications may become blank pages when they are edited or converted to searchable PDF files on macOS Sierra.
Also, B&W pages are saved as color pages on the OS, and accordingly the size of the files becomes larger.
Some pages of the PDF files that are created with ScanSnap applications on macOS Sierra may be saved as blank pages.
Also, the size of B&W pages becomes larger than it should be because they are saved as color pages on the OS.
When images are exported to an application through Quick Menu on macOS Sierra, the images may be displayed as blank pages on the preview screen of the application.
Some pages may be deleted when Merge Pages of ScanSnap Organizer is carried out on macOS Sierra.
When duplex scanning is carried out on macOS Sierra, data on the back side of the scanned cards are not imported to CardMinder.
I use one of the ScanSnap scanners myself as part of my paperless life. How such major issues were able to make it through the Sierra beta without someone at Fujitsu noticing the problem over the summer is hard to comprehend.
But for now, I’ll be accumulating a small supply of paper. I hope the company resolves it soon …
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While early AppleInsider tests have found Sierra to be a solid update for Mac users, every new software release has trials and tribulations for users to work through. Here are the first few that we've run into, and some possible solutions.
Some wired network configurations need minor massaging, or old gear replacement
AppleInsider has learned that some wired network hubs with 10-base-T connectivity suffer from sporadic or slow data transfers, under some circumstances involving transfers to or from Sierra-equipped hardware.
The solutions for the problem are relatively simple. Dual-speed 10/100 switches and hubs or triple-speed 10/100/1000 devices generally just need a reset. In rare cases, a hub needs to be replaced, but every switch we've seen the problem with just needed a power-cycle.
The problem does not appear to manifest with routers with multiple speeds, or in 100/1000 network switches.
At present, users with Fujitsu scanners using the ScanSnap software should avoid Sierra at this time. Not only does the factory driver not function properly, but PDFs generated with the software don't render correctly with the macOS Sierra Preview application.
AppleInsider has learned that Fujitsu scanners compatible with TWAIN can use the third-party VueScan software.
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Update: Fujitsu has clarified the situations in which the data loss bug manifests itself. An update is expected in the middle of October.
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Some Bluetooth peripherals that worked under El Capitan no longer work
As part of the Bluetooth SIG, Apple stays on top of the latest errata for the Bluetooth protocol. As a result, some hardware that does not adhere to the specification so strictly may not work properly as Bluetooth has fixes applied incrementally between generations.
The XQuartz project is an open-source effort to develop a version of the X.Org X Window System that runs on OS X. Together with supporting libraries and applications, it forms the X11.app that Apple shipped with OS X versions 10.5 through 10.7. Quick Download.
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Power-cycling and re-syncing all involved devices sometimes fixes the problem. If functionality is still compromised, the option remains to revert to El Capitan.
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Some hardware manufacturers do ultimately issue firmware updates for the latest Bluetooth protocol updates in a timely fashion, but most do not. As a result, even high-end Bluetooth products like hearing aids or in-car entertainment solutions may not work properly after an Apple software update.
MacOS Sierra appears to be one of the most problem-free initial version releases in some time. However, AppleInsider still recommends that all users that have a critical need involving computer hardware, to not update to any new version of any operating system until proper functionality of software or hardware necessary for a task is confirmed by the manufacturers or other users.
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