Mcafee Endpoint Protection For Mac On-access Scan Not Working Sierra

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The Protection Workspace helps you see a summary of threats and your compliance status across your McAfee security and Windows technologies. Simply select Escalated Devices for more threat event information, such as originating process and any actions taken to resolve the threat. The on-access scan detection list is cleared when the Endpoint Security service restarts or the system reboots. Message: Specifies the message to display to client system users when a detection occurs. The default message is: McAfee Endpoint Security detected a. The McAfee VirusScan 9.7/Endpoint Protection for Mac On-access Scan setting is enabled and scanning takes place every time you create or access an item, like a file or folder. When a virus is found, the primary action is Clean. Feb 18, 2020 Multiple McAfee for Mac products macOS Catalina 10.15.x macOS Mojave 10.14.x macOS High Sierra 10.13.x NOTE: This article applies only to McAfee business and enterprise products. October 22, 2019 Catalina column updated with MCP support. We document the changes in this article.

Welcome to McAfee Security Scan

McAfee Security Scan is a free tool that automatically checks and reports if your PC is protected. Your PC's security status is determined by the state of your anti-virus and firewall protection. Your security software may be switched off or become out of date without you realizing. Or, you may not have security software installed on your PC. McAfee Security Scan lets you know if your PC is at risk and what you can do to protect it. Feel confident knowing that McAfee works behind the scenes to protect you by automatically starting the scan every week so that you are kept informed if your PC's security changes.

Mcafee Endpoint Download

Scanning your PC

McAfee checks your PC for anti-virus and firewall software and the state of each. With this information, we determine your PC's security status. Knowing if your PC is at risk allows you to do what you need to protect your PC. And we go one step further by guiding you in getting that protection. Checking your PC for protection status is easy—McAfee Security Scan keeps track of when it last checked your PC so you don't have to. Or, you can use it any time to make sure your PC is protected. To check your protection status, your PC must be connected to the Internet so that McAfee Security Scan can check for software updates. If your McAfee Security Scan is not the latest version, we'll ask you to update your software before we start the security scan.

Let McAfee check your PC automatically

When it's time to check, McAfee automatically opens McAfee Security Scan.

  1. If you're asked to update your McAfee Security Scan software, click Update Now.
  2. When you're asked if you want to scan, click Scan Now to start checking your protection status.
  3. If you don't want to check now, click Remind Me Later and McAfee will ask again when it's time for the next check. However, we recommend that you check when asked, so you can fix any security issues right away.

Manually check your PC

You can start a check any time. Before you start, make sure you are connected to the Internet.

  1. From the Start menu, click McAfee Security Scan, or click the McAfee Security Scan icon on your desktop.
  2. If you're asked to update your McAfee Security Scan software, click Update Now.
  3. When the scan finishes, the Security Scan Report displays the status of your last check.

Understanding your Security Scan Report

The top section of the Security Scan Report shows your overall security status. The overall security status indicates if your PC has anti-virus and firewall protection. A Rescan button in the security status section lets you manually recheck your PC any time to check if it's protected.

Work with your Security Status

There are three status types that you may see in the Overall Security Status bar:

  • Your computer is at risk
  • No issues found
  • Your computer is protected

The status types give an overall picture of your PC's security, based on the states reported by your security software. You can perform various actions to protect your PC, depending on your security status.

When your status type is..

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Your PC is..

So, do this..

Your computer is at risk

At risk because anti-virus and firewall protection is not found, out of date, or turned off.

  1. Look in the drawers to get detailed information about your anti-virus and firewall protection, and what you can do to protect your PC.
  2. Click Fix Now to go to McAfee's website, where you can purchase complete protection.

No issues found

Running anti-virus and firewall protection, but only one or neither is a McAfee product.

Look in the drawers to get detailed information about your anti-virus and firewall protection status, and what you can do to protect your PC.

Your computer is protected

Protected because you're running up to date McAfee anti-virus and firewall protection

Let McAfee Security Scan continue to check your PC and monitor your security status.

Anti-Virus Protection and Firewall States

The second section of the Security Scan Report shows your anti-virus protection and firewall states. Each security feature's state is shown in the bar. You can open the drawer by clicking the down arrow on the far left of the bar. In the drawer you can find detailed information about the results of the security scan and, where applicable, useful next steps.

You can perform various actions to protect your PC, depending on your anti-virus protection and firewall states.

When your software state is..

Do this..

Not Found

Click the link in the drawer that takes you to the McAfee website where you can purchase anti-virus protection against viruses, spyware and other threats and firewall protection from intruders who can hijack your PC.

On

If your McAfee software is turned on, you can just relax. Continue to use McAfee Security Scan to keep you protected.

If your other anti-virus and firewall software is on, let McAfee Security Scan continue to check your PC and monitor your security status. Click the link in the drawer that takes you to the McAfee website. There you can easily purchase anti-virus software to protect your PC from viruses, spyware and other threats. As well, you can purchase firewall software to protect you from intruders who can hijack your PC.

Off

If your McAfee software is turned off, turn it on to stay protected.

If your other anti-virus and firewall software is turned off, click the link in the drawer that takes you to the McAfee website. There you can easily purchase anti-virus software to protect your PC from viruses, spyware and other threats. As well, you can purchase firewall software to protect you from intruders who can hijack your PC.

Out of Date

If your McAfee software is out of date, check for updates to stay protected.

If your other anti-virus and firewall software is out of date, click the link in the drawer that takes you to the McAfee website. There you can easily purchase anti-virus software to protect your PC from viruses, spyware and other threats. As well, you can purchase firewall software to protect you from intruders who can hijack your PC.

Unknown

In the Overall Security Status bar, click Rescan to manually check your PC .

Note: McAfee cannot check your security status because your anti-virus or firewall software is not reporting correctly or there is an unexpected error. Your protection software should let us know its state.

FAQ

Q: Why does my PC have to be connected to the Internet?

A: The Internet must be available so that McAfee Security Scan can check if there are security scan updates.

Q: Do I need to be logged into WIndows as an administrator to uninstall McAfee Security Scan?

A: Yes, only Windows administrators on your PC can uninstall McAfee Security Scan.

Questions Must Have Adequate Information: At a minimum, you must provide your Motherboard Model, CPU, GPU, and install method. RAM/HDD/SSD/Monitor/Accessories are usually not the cause of issues (though you may provide them anyway). Please flag your post. Mac

Q: How do I uninstall McAfee Security Scan?

A: If you are an Windows administrator, you can uninstall McAfee Security Scan from the Start menu.

Q: Do I need to be a Windows administrator to use McAfee Security Scan?

A: No, you don't—anyone who logs in to Windows can use McAfee Security Scan to check your PC.

Q: What do I do if an Internet Connection Unavailable error message appears?

A: This error message will be displayed at the start of a security scan if your PC is not connected to the Internet, or during a scan if your Internet connection is lost. Check your Internet connection and click Retry. If you can't connect to the Internet, click Cancel and try again later. However, we recommend that you scan when asked, so you can fix any security issues right away.

Q: I fixed the problem that McAfee Security Scan reported, but when I rescan, the status still displays that my computer is at risk. What should I do?

A: Some security products don't immediately update their status report. Wait a few minutes and then try rescanning. If your computer is still at risk, your anti-virus or firewall product may have other problems. We recommend that you visit the McAfee website (http://www.mcafee.com) to learn about our security products.

Copyright © 2009 McAfee, Inc. All Rights Reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language in any form or by any means without the written permission of McAfee, Inc. McAfee and other trademarks contained herein are registered trademarks or trademarks of McAfee, Inc. and/or its affiliates in the US and/or other countries. McAfee Red in connection with security is distinctive of McAfee brand products. All other registered and unregistered trademarks and copyrighted material herein are the sole property of their respective owners.

IMPORTANT:Before upgrading to Mac OS X 10.10 Yosemite, we recommend installing McAfee VirusScan 9.7/Endpoint Protection for Mac. Earlier versions will not work correctly under Mac OS X 10.10 Yosemite.

If you have an earlier version of McAfee VirusScan for Mac installed on your computer, it will be overwritten while installing McAfee VirusScan 9.7/Endpoint Protection for Mac.

System Requirements

  • Operating System with the latest Sofware Update:
    • Mac OS X 10.10 Yosemite
    • Mac OS X 10.9 Mavericks
    • Mac OS X 10.8 Mountain Lion
    • Mac OS X 10.7 Lion
    • Mac OS X server 10.10 / 10.9 / 10.8 / 10.7

Installation instructions for McAfee VirusScan 9.7/Endpoint Protection for Mac:

For OS X 10.10 Users

Install McAfee VirusScan 9.7/Endpoint Protection for Mac onto a system with Mac OS X 10.10 as follows:

  • Download McAfee VirusScan installer files.
    1. Log into an administrative account. Verify you have a working Internet connection.
    2. If you are running other applications, save your data and close them.
    3. Click on Download McAfee VirusScan 9.7/Endpoint Protection for Mac to download the installation package.
    4. Enter your SF State ID and Password then click Login.
    5. Click on the Yes or No radio button in response to the prompt, Will this be installed on a state owned computer? Click on the Submit button.
    6. Click on the VSM970-RTW-1298.dmg link to download the file to your computer.
      • Firefox: Select Save File then click OK to download the file.
      • Safari: The file will download immediately.
    7. Click on Download McAfee Agent 4.8 for Mac Patch 2 HF972377 to download the compressed file version (.zip extension) of the folder.
    8. Enter your SF State ID and Password then click Login.
    9. Click on the Yes or No radio button in response to the prompt, Will this be installed on a state owned computer? Click on the Submit button.
    10. Click on the MA480P2HF972377.zip link to download the file to your computer.
      • Firefox: Select Save File then click OK to download the file.
      • Safari: The file will download and a folder named MA480P2HF972377 that includes the installation software will be created.
  • Install McAfee VirusScan 9.7/Endpoint Protection for Mac.
    1. Double-click on the disk image file VSM970-RTW-1298.dmg to display VSM970-RTW-1298.pkg.
    2. Double-click on the file VSM970-RTW-1298.pkg.
    3. Click Continue to determine if the software can be installed.
    4. Click Continue in the Installer Introduction window.
    5. Click Continue after reviewing What’s New.
    6. Click Continue after reading the End User License Agreement.
    7. Click Agree to accept the Software License Agreement.
    8. Click Install to continue.
    9. Type the Administrator account password and click Install Software.
    10. When the install is done, the message, The Installation was successful is displayed. Click Close.
  • Uninstall the currently installed McAfee Agent:
    1. Open a Finder window.
    2. Click on the Go menu and select Utilities.
    3. Double-click on the Terminal icon. You will see the command prompt which includes the User ID for the account you are in and the '$' character (e.g., jdoe$).
    4. Type, sudo /Library/McAfee/cma/uninstall.sh (there is a space after “sudo”)
    5. Press the Return key. A Warning about improper use of the sudo command will be displayed, then a prompt to enter the account password.
    6. Enter the Administrator account password and press the Return key. Note: Nothing will be displayed in the terminal window as you enter your password and you cannot backspace.
    7. Information on the process to uninstall the McAfee Agent will be displayed. When completed, the command prompt will be displayed.
      • If the Mac account does not have administrative rights, you will see:
        [account name] is not in the sudoers file. This incident will be reported. Then quit the Terminal application, logout of that account and log into an account with administrative rights.
      • If the Agent has already been uninstalled, you will see:
        sudo: /library/McAfee/cma/uninstall.sh: command not found. Continue to the next step.
    8. Type exit then press the Return key.
    9. Click on the Terminal menu and select Quit Terminal.
  • Install McAfee Agent 4.8 for Mac Patch 2 HF972377.
    1. If you used Firefox to download the Agent 4.8 Patch 2 installer, double-click on MA480P2HF972377.zip to create the MA480P2HF972377 folder.
    2. Open the MA480P2HF972377 folder and Control-click (or right-click) on the file setup, then select Open to install.
    3. Select Open in the next popup window.
    4. When the process begins, a Terminal application window will open and you will see information displayed.
    5. Wait until the message [Process completed] is displayed. This can take up to two minutes.
    6. Click on the Terminal menu and select Quit Terminal.

For OS X 10.10 Users who installed McAfee VirusScan 9.7 before upgrading to OS X 10.10

These instructions are for Mac OS X 10.10 users who already installed McAfee VirusScan 9.7/Endpoint Protection for Mac but do not have the correct version of the component, McAfee Agent 4.8 for Mac Patch 2 HF972377.

  • Download McAfee Agent 4.8 for Mac Patch 2 HF972377 installer file.
    1. Log into an administrative account. Verify you have a working Internet connection.
    2. If you are running any applications, save your data and close them.
    3. Click on Download McAfee Agent 4.8 for Mac Patch 2 HF972377 to download the compressed file version (.zip extension) of the folder.
    4. Enter your SF State ID and Password then click Login.
    5. Click on the Yes or No radio button in response to the prompt, Will this be installed on a state owned computer? Click on the Submit button.
    6. Click on the MA480P2HF972377.zip link to download the file to your computer.
      • Firefox: Select Save File then click OK to download the file.
      • Safari: The file will download and a folder named MA480P2HF972377 that includes the installation software will be created.
  • Uninstall the currently installed McAfee Agent:
    1. Open a Finder window.
    2. Click on the Go menu and select Utilities.
    3. Double-click on the Terminal icon. You will see the command prompt which includes the User ID for the account you are in and the '$' character.
    4. Type, sudo /Library/McAfee/cma/uninstall.sh (there is a space after “sudo”)
    5. Press the Return key. A Warning about improper use of the sudo command will be displayed, then a prompt to enter the account password.
    6. Enter the Administrator account password and press the Return key. Note: Nothing will be displayed in the terminal window as you enter your password and you cannot backspace.
    7. Information on the process to uninstall the McAfee Agent will be displayed. When completed, the command prompt will be displayed.
      • If the Mac account does not have administrative rights, you will see:
        [account name] is not in the sudoers file. This incident will be reported. Then quit the Terminal application, logout of that account and log into an account with administrative rights.
      • If the Agent has already been uninstalled, you will see:
        sudo: /library/McAfee/cma/uninstall.sh: command not found. Continue to the next step.
    8. Type exit then press the Return key.
    9. Click on the Terminal menu and select Quit Terminal.
  • Install McAfee Agent 4.8 for Mac Patch 2 HF972377.
    1. If you used Firefox to download the Agent 4.8 Patch 2 installer, double-click on MA480P2HF972377.zip to create the MA480P2HF972377 folder.
    2. Open the MA480P2HF972377 folder and Control-click (or right-click) on the file setup, then select Open to install.
    3. Select Open in the next popup window.
    4. When the process begins, a Terminal application window will open and you will see information displayed.
    5. Wait until the message [Process completed] is displayed. This can take up to two minutes.
    6. Click on the Terminal menu and select Quit Terminal.

For OS X 10.7 – OS X 10.9 Users

Install McAfee VirusScan 9.7/Endpoint Protection for Mac onto a computer with Mac OS X 10.9 or earlier as follows:

Security
  • Download McAfee VirusScan installer files.
    1. Log into an administrative account. Verify you have a working Internet connection.
    2. If you are running other applications, save your data and close them.
    3. Click on Download McAfee VirusScan 9.7/Endpoint Protection for Mac to download the installation package.
    4. Enter your SF State ID and Password then click Login.
    5. Click on the Yes or No radio button in response to the prompt, Will this be installed on a state owned computer? Click on the Submit button.
    6. Click on the VSM970-RTW-1298.dmg link to download the file to your computer.
      • Firefox: Select Save File then click OK to download the file.
      • Safari: The file will download immediately.
    7. Click on Download McAfee Agent 4.8 for Mac Patch 2 HF972377 to download the compressed file version (.zip extension) of the folder.
    8. Enter your SF State ID and Password then click Login.
    9. Click on the Yes or No radio button in response to the prompt, Will this be installed on a state owned computer? Click on the Submit button.
    10. Click on the MA480P2HF972377.zip link to download the file to your computer.
      • Firefox: Select Save File then click OK to download the file.
      • Safari: The file will download and a folder named MA480P2HF972377 that includes the installation software will be created.
  • Install McAfee VirusScan 9.7/Endpoint Protection for Mac.
    1. Double-click on the disk image file VSM970-RTW-1298.dmg to display VSM970-RTW-1298.pkg.
    2. Double-click on the file VSM970-RTW-1298.pkg.
    3. Click Continue to determine if the software can be installed.
    4. Click Continue in the Installer Introduction window.
    5. Click Continue after reviewing What’s New.
    6. Click Continue after reading the End User License Agreement.
    7. Click Agree to accept the Software License Agreement.
    8. Click Install to continue.
    9. Type the Administrator account password and click Install Software.
    10. When the install is done, the message, The Installation was successful is displayed. Click Close.
  • Install McAfee Agent 4.8 for Mac Patch 2 HF972377.
    1. If you used Firefox to download the Agent 4.8 Patch 2 installer, double-click on MA480P2HF972377.zip to create the MA480P2HF972377 folder.
    2. Open the MA480P2HF972377 folder and Control-click (or right-click) on the file setup, then select Open to install.
    3. Select Open in the next popup window.
    4. When the process begins, a Terminal application window will open and you will see information displayed.
    5. Wait until the message [Process completed] is displayed. This can take up to two minutes.
    6. Click on the Terminal menu and select Quit Terminal.

Updating the Virus Definition (DAT) File

Every day new viruses appear, so ensure that your computer is always protected by keeping the anti-virus software up to date. McAfee regularly updates a virus definition (DAT) file and makes it available on the McAfee Website for users to download to combat new virus threats as they emerge. Each DAT file brings new detection and cleaning capabilities to McAfee VirusScan 9.7/Endpoint Protection for Mac. The program is set up to check for DAT updates every day. If an update is available, it will be downloaded and installed automatically.

Scanning Your Computer for Viruses

The McAfee VirusScan 9.7/Endpoint Protection for Mac On-access Scan setting is enabled and scanning takes place every time you create or access an item, like a file or folder. When a virus is found, the primary action is Clean. If that action fails then the item is Quarantined.

Mcafee Endpoint Protection For Mac On-access Scan Not Working Sierra Vista

On-demand Scanning is also available. Manually scan items of your choice, including archives, compressed files, Apple Mail messages and network volumns.

To perform an on-demand scan, follow the steps below:

Mcafee Endpoint Protection For Mac

  1. Locate the McAfee VirusScan 9.7/Endpoint Protection for Mac application icon in the Applications folder and double-click it.
  2. Click Scan Now under ACTIVITY in the left-hand column.
  3. Select the item to be scanned by using the drop-down list under the What to scan section. The default location is the current account's Home directory. Alternatively, you can drag and drop the item to be scanned in this section of the window.
  4. Click the Start Scan button to begin the scan.
  5. When the scan is completed, a summary will be displayed with the number of threats detected and the number of items scanned.
  6. Click on the McAfee Endpoint Protection for Mac menu and select Quit.